Frequently asked questions
What is the return policy?
Due to all orders being hand-made and personalized, all sales are final. I will not be accepting returns or exchanges. Order cancellations must be placed within 24 hours. After 24 hours, I will not accept cancellations.
All of my items are made-to-order with care, and I take great pride in providing you with quality as well as unique products. Please be sure to double check all spelling for personalized orders to prevent any errors.
Exceptions (if applicable)
- If your item(s) arrive to you damaged or defective, please contact me within 3 days of delivery so I can address the issue. Please provide clear photos of the item(s) and the packaging. You can send an email to vinylandthread1@gmail.com with any concerns/issues.
What is the difference between personalized and custom orders?
Personalization is for items that are already designed, and you are adding just a name or number to it with no change to the design itself.
Customization is for someone looking to alter the design in a way to better suit them or for someone that has their own design and would like to make it come to life on an item of their choosing.
When will I get my order?
I will work quickly to ship your order as soon as possible. The lead time on my items are 3-7 days depending on the size of your order and what items are in the order. Please allow additional time for custom and/or bulk orders.
Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What is the best way to contact you?
The best way to get in touch with me is to either use the “Contact” page found at the top of my website or by sending me an email at vinylandthread1@gmail.com
Please allow up to 72 hours for a response from me. I promise I will get back to you as soon as possible!
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.